Online Training FAQ

Here are a few of the most frequently asked questions about the online training.  If you have other questions, please contact us and we’ll do our best to help.

  • Question: I forgot my password/username. What do I do?
  • Answer:Here are some things to try, in the order of preference:
    1. The password is case sensitive, make sure you don’t have the CAPS LOCK button on.
    2. If you still remember your username, click the “forgot password” button on the home page of the training.  This should send you an email with a new password
    3. If you do not know the username or password, but remember the email address you used to sign up, contact us have your password manually reset.
    4. If you do not know the username, password or email address, try registering as a new user.
  • Question: I joined the wrong group.  Can EvanTell remove me from that group and put me in the right one?
  • Answer: We cannot make this change, but YOU can.  Follow these steps:
    1. Login to the online training
    2. Click on your name in the top left corner to edit your profile
    3. Choose the correct group from the Group Associations drop down list
    4. Enter the “No Spam Code”
    5. Update your profile—the page may not say the profile has been updated, but the change is processed
    6. Note: you cannot be a part of two groups at the same time
  • Question: Can we change the group administrator?
  • Answer: No, the person who created the group is the group administrator.  This cannot be changed at this time.  To avoid a problem, you can use one of the following options
    1. Use a center email address to create an “admin user” for your center and create the group through that “admin user”
    2. If the group administrator at your center changes (e.g. due to staff turnover), have the previous administrator pass on their username and password to manage the group through

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